Carpets are the second thing a check-out clerk photographs after the oven, and they are the one thing a domestic vacuum genuinely cannot fix. We use hot water extraction — the machine puts the solution in and pulls it straight back out with the dirt. It is £25 a room booked alongside a tenancy or deep clean, and £39 a room on its own.
What it costs
| On its own | With a tenancy or deep clean | |
|---|---|---|
| Carpeted room | £39 | £25 |
| Stairs and landing | counted as one room | counted as one room |
| Rugs, sofas, mattresses | Priced on the piece — tell us what you have | |
Booking it alongside a clean saves £14 a room because we are already there with the machine. If you are having an end of tenancy or a deep clean done, add the carpets to that booking rather than calling us back a week later.
Extraction, not shampoo
The difference matters more than the price does. A shampoo or a dry-foam machine leaves detergent in the pile, and detergent is sticky — the carpet looks clean for a fortnight and then greys faster than it did before, because it is now collecting dirt out of the air. It is the single most common reason people think carpet cleaning “does not last”.
Hot water extraction injects the solution under pressure and vacuums it back out in the same pass. What comes out is what was in the carpet. It takes longer, it needs a real machine rather than a rented one, and it is the method we use on every job.
We are not soaking the floor either. Extraction pulls most of the water back with it, so a room is normally walkable the same day rather than out of use overnight.
Why carpets cost people their deposit
Cleaning is the most disputed item in deposit claims in the UK — the Deposit Protection Service put it at 29.4% of all claims in its 2025 figures, the top cause for the fifth year running.
Carpets are a large share of that for a simple reason: a check-in report almost always photographs the floors, so there is a documented before. Traffic lanes down a hallway, a darkened patch in front of a sofa, or one mark by a bed are easy to evidence and easy to charge for. A clerk does not have to prove the carpet is ruined — only that it is not how it was handed over.
You are not responsible for fair wear and tear, and you should not be charged for a carpet that is simply old. You can be charged for one that was not cleaned. Those are different things and the distinction is worth knowing before you agree to a deduction — we set out how to argue it on the disputing a cleaning deduction page.
What we do, and what we will tell you honestly
- Carpets, rugs, sofas, armchairs and mattresses — the same extraction method on all of them
- Stairs and the landing count as one room, not as three
- We move what moves safely and clean under it rather than around it
- We say so if a stain will not come out. Old dye, bleach, pet damage that has reached the underlay and anything that has already been treated with a supermarket spot remover are often permanent. We would rather tell you beforehand than take the money and hand you the same mark back
- Wool, silk and natural fibres get a lower temperature and a different solution — tell us what the carpet is if you know
Where we clean carpets
All of NW1–NW11 and the surrounding areas. Most of our carpet work is in Cricklewood and Willesden, where a lot of the housing is carpeted sharer property that turns over fast, and in the period flats of Primrose Hill and Brondesbury, where the carpets are usually better and the owners want them kept that way.
We also cover Mapesbury, Childs Hill, Willesden Green, Dollis Hill, Frognal, Brondesbury Park, Queen’s Park and Kensal Rise, and the rest of the NW postcodes.
Add carpets to a clean, or book them on their own
Tell us how many carpeted rooms and whether anything else needs doing. Fixed price, no survey, no callback.